RETURNS AND REFUNDS POLICY

Returns Policy

Trend Autopoint Ltd

We accept returns, please read the conditions and policy below.

You can cancel the order up to 14 days after receiving the items (See our returns process).
Once you have cancelled the order you have to return the items to us within 7 days.
Return shipping to be paid by the buyer.
You can request for a replacement item for your returned item, this will be shipped to you as soon as we can within 14 days of us receiving your returned item. (Additional shipping costs may be applicable to you).
Only the purchaser is entitled to returns.
We may ask for proof of purchase in some circumstances.
You need to retain your receipt of purchase.
Download and complete our returns request form and include it with your return item.
We retain the right to carry out assessments on individual returns and offer replacements, credit notes, part or full refunds only if applicable.
All liquids, pastes, grease, and any other purchases within this category will not be eligible for returns if the containers have been opened and or tampered with in any way.
We will not accept returns on any packaging and items that have been made dirty and damaged by you or a third party.
We will not accept returns on any special order items
Please make sure you provide all correct and accurate details as failure to do so may result in transactional delays.

Returns Process

To cancel an order please contact us with your order number and tell us you wish to cancel
Inform us of the reason for you wish to cancel your order
Download or request our returns form, print it, complete it, include it with your return and return within 14 days from the day you cancel your order.
The package must be properly and securely packed making sure you include all the original contents and packaging (failure to do so may result in refusal or incurring of further costs).
We will make every effort to contact you upon receiving your return.
You can contact us at any time to check status of your order

Refunds Policy

You will be eligible for a full refund including delivery costs if the items were faulty or damaged before you received them. This will be determined at our discretion following an investigation.
No refund will be available if an item was used, fitted, altered, damaged or made faulty by you or a third party.
If you no longer want an item that is not faulty or damaged (For example if you change your and simply no longer want the items) then refund eligibility will be judged for the original order amount only. You returns delivery cost will not form part of the refund.
To be eligible for a refund you must cancel the order up to 14 days after receiving the items and follow our Returns Process.
All eligible refunds will be completed within 14 days of us receiving the items from you.
Refunds will be made directly to the payment method you originally used
You can choose to have a credit in place of a refund if you prefer.

Refunds Process

To cancel an order please contact us with your order number and tell us you wish to cancel.
Inform us of the reason for you wish to cancel your order.
Download our returns form, print it, complete it, include it with your return and return within 14 days from the day you cancel your order.
When we receive the returned items we will then process them and investigate whether you are eligible for a refund
We will contact you to confirm when we have received the returned items.
You can contact us at any time to check status of your order

Your rights and the law

Please contact us in any instance - we want to make things simple for you and answer any questions you might have.

Here's some further reading on our responsibilities as a business and consumer rights: